Apple has confirmed that customers activating new iPhones may experience an issue where activating the device during initial setup does not pass over Wi-Fi, saying the issue is “under investigation”.


In a note seen by MacRumorsApple says that “there is a known issue for iOS16 which may impact device activations on open Wi-Fi networks. To fix the issue, Apple says customers should select “Connect to a Mac or PC with iTunes” in the initial iOS onboarding process when prompted to connect to a Wi-Fi network. .then return to the previous screen and try again on Wi-Fi until the activation is successful.

Apple noted in the memo that there are no current official fixes and that support personnel should “not create a repair [case] for the issue.” Unfortunately, the bug is untimely, as customers around the world are starting to receive their iPhone 14, iPhone 14 Proand ‌iPhone 14 Pro‌ Max pre-orders.

For new ‌iPhone 14‌ customers, there is iOS 16.0.1 available update that fixes an activation and migration issue during installation. If you’re having trouble activating your out-of-the-box ‌iPhone 14‌, you may need to restore with a Mac or PC to iOS 16.0.1 to fix the bug and fully activate your new one. iPhone.

In a supporting documentApple tells new ‌iPhone 14‌ and ‌iPhone 14 Pro‌ customers that “iMessage and FaceTime may not complete activation” until they have updated their new iPhones to iOS 16.0.1.

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